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Card filing complaint
Date of report
1. Data of the subject submiting the complaint
2. Subject of complaint
Product assembled
Self assembly
Has the concrete used for the fence assembly been bought at a concrete plant?
Has the horizontal insulation of the foundation been made?
Has the fence dilatation been made (concerns fences longer than 10metres)?
Have the post caps been appropriately sealed?
Has the fence been impregnated?
Does the concrete core have micro cracks?
3. Reason for complaint
4. Customer expectation (repair, discount, exchange)
5. Attachments
Warranty card
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pictures of the product
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Proof of purchase of JONIEC product
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Proof of purchase of materials used for assembly
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Sending incomple form may prolong the time of complaint investigation